WHERE DO YOU OPERATE FROM?
- UNEDITEDLY is made up of designers and artisans from various countries. We operate from anywhere. Being a platform, we are an intermediary linking artisans and their authentic products directly with customers.
CAN I CUSTOMISE THE PRODUCTS?
- Yes! As UNEDITEDLY is in direct communication with the designers. Where feasible, the designers are able to customise the products e.g. carvings of names on jewellery or bags as a gift. Here is what you need to do:
- Write in to us through the contact form at the homepage or simply email us at firstname.lastname@example.org with a short description of your request and an accompanying photo where possible e.g. photo of the colour and we will try to match as closely as possible.
- We will reply your request within 3-5 business days after checking with the designers if it is feasible.
I WISH TO SEND THE PRODUCT AS A GIFT AND TO INCLUDE A PERSONALISED MESSAGE. IS THIS POSSIBLE?
- If you wish to send it as a gift, you may indicate during the checkout at the shopping cart. You are also able to have a customised message. Please email to email@example.com within the same day as your purchase your product, with a title "Gift message- [order confirmation number]" along with your message.
For Gift Ideas/Recommendation:
- We also provide gift ideas/ recommendations if you are purchasing for someone you care about.
- Email us a short description of the personality of the gift receiver
- We will provide suggestions to your ideal gift from our store.
DO YOU SHIP INTERNATIONALLY? WHAT ARE THE ADDITIONAL SHIPPING COST?
- We ship internationally for most products. However, there are some products that do not ship to certain areas.
- As UNEDITEDLY has designers from all over the world, shipping cost varies depending on both the location of the designers and the location of the customer. This entails possibility of additional shipping costs which will be indicated on the product page.
- These information on shipping availability and shipping costs will be indicated at the product page and your shopping cart.
MY PRODUCT IS DAMAGED/DEFECT WHEN IT HAS ARRIVED. IS THERE A REPLACEMENT? CAN I GET A REFUND?
- Please read more under Refunds & Exchanges
HOW CAN I BE UPDATED ON THE DELIVERY/SHIPMENT?
- Our designers use reliable delivery services like DHL and Die Post. All parcels will be tracked. You will be kept informed by DHL or Die Post on the stages of the delivery.
- Once the parcel is sent out for delivery, you will receive an email with a confirmation order invoice. Subsequently, you will be updated on the tracking code to track your delivery. You may directly contact the delivery company for further questions regarding delivery/shipment.
I DID NOT RECEIVE MY PARCEL. WHAT SHOULD I DO?
- Some of your parcels might belong to different artisans or designers and will be sent at different batches/delivery. We seek your patience and understanding.
- If you did not receive a confirmation receipt email and a subsequent email update on delivery tracking code, please write in to firstname.lastname@example.org.
- If you had received the email with the tracking code, you should contact the delivery service e.g. DHL or Die Post for updates.
MY PRODUCT DOESN'T FIT ME. CAN I GET AN EXCHANGE OR REFUND?
- Exchange and refunds should be requested via email within one working week upon the date of receiving parcel
- Only items under the category of clothing, shoes and slippers that does not fit you right, you may request for an exchange.
- Please bear in mind that customers will pay for the shipping costs for the exchange of products. As most of our designers produce on request in small quantities, we recommend for you, as customers, to check out our size guides before purchasing.
THE PRODUCT FITS ME BUT IS NOT UP TO MY EXPECTATIONS. CAN I GET A REFUND OR EXCHANGE?
- Exchange and refunds should be requested via email within one week upon receiving parcel
- You are able to exchange for another product of equal value or of higher cost, where you top up the balance amount. You will also bear the cost of the shipping fee for the return and replacment product.
- We do not allow for refund unless the product is defect/damage.
HOW LONG WILL THE REFUND/REPLACEMENT TAKE?
- The refund will be processed within 3 to 5 working days after we receive the product that is mailed back to our designers. Please allow around 2 weeks for the the refund to be reverse to your credit/debit card or Paypal account. It will be reflected in your bank account in the next month. E.g. You ship the product back on 15 Aug and we receive the product on 20 Aug. The full amount will be refunded latest by 27 Aug. You may check with your bank by 27 Sep.
- If you have not receive your refund after 1 month, please email us at email@example.com
A curated platform showcasing quality, off-the-market artisanal creations, Directly from Designers